FAQs
All
Product related FAQs
Service related FAQs

All

What is the production cycle for NFC solutions?

The production cycle depends on specific customization requirements and production quantities. We will collaborate with you to establish a reasonable schedule to meet your project timeline.

How is technical support and after-sales service handled in the project?

 We offer reliable technical support and after-sales service to ensure you receive timely assistance and support when using NFC solutions.

Is the NFC solution compatible with our existing systems?

We will ensure that the NFC solution is compatible with your existing systems and provide necessary integration support to ensure smooth deployment and operation.

What is the cost of custom NFC solutions?

The cost of custom NFC solutions depends on various factors, including hardware specifications, software features, production quantity, etc. We will provide a transparent cost estimate to assist you in making informed decisions.

How is the security of NFC solutions ensured?

We prioritize security, and our NFC solutions include data encryption, identity authentication, and other security measures to ensure the protection of your information.

We have specific hardware specifications, can you meet them?

 Yes, we support personalized hardware customization, including size, shape, read/write distance, and more. We will collaborate with you to ensure the product meets your hardware specifications.

In which applications can NFC solutions be used?

NFC technology finds widespread applications in various fields, including but not limited to payment systems, access control, logistics management, smart homes, advertising, and marketing. We can provide customized solutions based on your specific requirements.

We need an NFC solution, can you provide one?

Yes, we offer customized NFC solutions to meet your specific application needs. Our professional team will collaborate with you to ensure the delivery of a tailored solution that meets your expectations.

Can I get free samples from you?

If there is some stock, customers just need to pay us samples delivery costs. If you have courier, samples in stock can be free.

How many payment ways you can offer?

You can select to pay us through T./T transfer, Paypal, if you have alibaba account, we also can accept to be paid directly through alibaba. 

What's the certification you have? Do you have quality control system?

Yes, now our latest certification is IATF 16949: 2016 (test item includes all of ISO9001 items and pass some strict test items for car components) , SGS testing report under REACH, ROHS requirements. Yes, we have full sets of quality control system, from raw material incoming inspection till delivery, there would be with records in system.

How you deliver goods to us?

Normally we would use DHL, FedEx, and UPS to ship goods. If customers have your forwarder, pls kindly advise the contact person's name, telephone number, address, and postal code. If no courier, pls kindly advise your receiver name, telephone number, address, and postal code. We can help to check shipment costs for your review. If express is high, we also can ship goods to you by airway, train or by sea. Lead time for shipment:  Express;3~15 working days to destination. By airway: 10~22 working days; By train: 25~60 working days; By sea: 25~60 working days;  ( Time is just for reference, the detailed custom clearance needs to be checked)

What service you can offer for customizing RFID NFC tags?

Our procedure for customizing NFC tags is: 1) receiving customer’s request to evaluate the best solution to customers; 2) checking customer’s request with engineers, 3) providing similar solution in picture or video to customers for reviewing and confirm, 4) offer quotations after getting confirm from customers, 5) offer pre-production samples in pictures or video or directly shipping or documents to customers for confirm, 6) when bulk has finished, there would be pre-delivery inspection in pictures or videos for customers’ confirm for shipment; 7) after getting confirm from customers, we would offer commercial invoice and pack lists and tracing number. 8) consulting with customers about using experience or anything improved, 9)offering more options for updates

Any information is needed before ordering?

Please advise what is the maximum size you can accept. Do you have special requirements for the tags’ thickness? Whether you need to use tags on very hot or very color-using environments? ( operating temperature normally NFC PCB/FPC tags:  -40℃~150℃ (2 hours under extreme temperature, if using under -60℃ or 250℃, which needs to be customized) Do you need to use tags on metal? Any special packing requirements? ( Packed in sheets? Packing in pcs by pcs? packed in a roll? )Do you need to wash tags? ( normally NFC FPC can be washed around 20 times. 50 times or more, which needs to be customized) About stickers and anti-metal materials, which side you would prefer to stick? If you have the design of NFC tags, could you advise design works in dxf, pdf, ai, or the other types? Do you have special chip-type requirements? ( Most of the customers would use NXP NTAG213./215/216, ST25TN01K, ST25TV02K, ICODE SLIX, if the others, pls advise.)Do you have special requirements for the read distance? We can help to evaluate the NFC tags' size.